Monday

5:30 pm - 11:00 pm

Tuesday

5:30 pm - 11:00 pm

Wednesday

5:30 pm - 11:00 pm

Thursday

5:30 pm - 11:00 pm

Friday

5:30 pm - 11:00 pm

Saturday

5:30 pm - 11:00 pm

By Restaurantica12

June 29, 2008

Allergy Alert

Advised wait staff (two waiters) of bell pepper/chili pepper/chili oil allergy right at outset. Told wait staff that I wanted to order the polenta funghi appetizer and the grilled shrimp main course. Asked wait staff to check with kitchen to ensure there would no problem with my allergy. Waitstaff returned to say my two orders (appetizer and main) were both okay with respect to my allergy. The polenta was delicious and no problem with the allergy. Second course, main course, arrived. Took one mouthful and could taste the spicy bite to the shrimp and at the same time saw the chili peppers under the piece I had just taken a bite of. Called the wait staff over and he immediately took my plate from me and returned advising that all the shrimp are marinated in chili peppers!!! That is after I asked him to check with the kitchen. I then ordered lamb chops and asked for them to be pink with no runny blood (medium/well). Of course, the other diners were already finishing their main course. Waited patiently for the lamb to arrive. Took one mouthful and the blood ran out. Again called the wait staff over and he removed the plate back to the kitchen for further cooking. Returned again (the other diners at my table had finished their main courses by now) and again it was undercooked. Took it away for a third time and returned with thoroughly charred lamb and placed it in front of me. Totally unedible! Pointed this out to the wait staff and he commented that that was how I ordered it. The bill arrived and the lamb chops were included in the bill total. Called the manager over who proceeded to be quite rude and said that they cooked the meat to my liking with no apology about the allergy (by this time my throat was burning and closing up). Left the table and we assumed he would be removing the item from the bill. The bill arrived with the item still included. Manager would not discuss either the food or the bill so we had no choice but pay the bill. Think twice about ever attending at this restaurant. Particularly if you have any dietary restrictions and expect competent and kind attention.

Atmosphere: 1/5

Food: 1/5

Service: 3/5

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July 5, 2010

Favorite restaurant in the city!

My fiance and I love Giancarlo Trattoria!! We try to eat here at least once a month and we always order the same thing! We have been fortunate to eat in some wonderful restaurants around the world and Giancarlo Trattoria is in our top 3!!